Returns & Exchanges

At Ion8, we want you to be completely satisfied with your home hydration solutions. If you are not happy with your purchase, you can return your unused items in their original packaging within 30 days for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process.

2

Pack Your Items

Carefully place the unused bottle or accessory in its original box, ensuring all protective packaging is included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing